Travel and Service Policies

FAQ Domestic Flights

How early should I arrive before my flight?


You should arrive at the airport with sufficient time to complete check-in, security clearance if any, and remaining departure process while meeting the time limits detailed below. Please review our Covid-19 FAQ for updated policies and restrictions. Recommended Check-In time 45 minutes before departure. Check-In/baggage deadline 30 minutes before departure. Boarding gate deadline 15 minutes before departure. You can find additional details in our Tariff Guidelines.




How much luggage can I bring?


Please see our dangerous goods and luggage restrictions. You can bring the following:

  • One personal item (purse, iPad, e-reader, camera, camcorder)
  • One "small" carry-on: maximum 21” x 14” x 9” inches (53 x 36 x 23 cm)
  • One “medium” check-in luggage: maximum 24 x 20 x 12 inches (61 x 50 x 31 cm)
Due to the size and weight restrictions of our aircraft, only one "small" carry-on and one "medium" check-in luggage per passenger is allowed. See: Quick Guide - Fees for additional restrictions and overweight fees.




Can a minor travel alone?


  • Children under 8 years of age will not be allowed to travel unaccompanied.
  • Children between 8 and 11 years of age inclusive will not be allowed to travel unaccompanied unless they use the “Unaccompanied Minors” service, which is free of charge.
  • Children between 12 and 17 years of age may travel unaccompanied, but their parents or guardians may request the “Unaccompanied Minors” service.

The “Unaccompanied Minors” service is available only on non-stop flights and on direct flights that make a stop but there is no change of the aircraft.

You can find additional details in our Tariff Guidelines.




Can pets travel on our flight?


Yes but certain flights may have pet restrictions due to the size of our aircraft. We should know about your pet before you book a flight to avoid any inconvenience or restrictions. Service dogs with a valid (Canada or US) government issued service animal permit are exempt. Please contact us or give us a call at: 1.778.600.1551

Your pet should travel in a comfortable transportation carrier or kennel, well ventilated and leak-proof and have valid health and vaccination certificates. You can find additional details in our Tariff Guidelines.




Can I be denied boarding?


We’ll not deny boarding to any Passenger who has a valid boarding pass and can present government issued ID (driver's license or passport). However, if the Passenger demonstrates potential risk to the flight, aircraft and people onboard, such Passenger will not be boarded and no refund will be issued. You can find additional details in our Tariff Guidelines.




What if my flight is cancelled?


We’ll do our best to get you where you're going! Either on the next available flight, by using other available carriers, or we might offer:

  • Hotel accomodations of up to $250 per night depending on location; and

  • Provide meal and transportation vouchers to get you to your hotel and back.

If you elect not to accept any services we offer during an unforeseen flight cancellation, we will refund your ticket in full (less applicable credit card processing and bank fees).

You can find additional details in our Tariff Guidelines.




Can I bring firearms, sporting or specialty equipment?


Please see our luggage restrictions or dangerous cargo chart if you plan on transporting any of the following specialty items:

  • Mountain or electric Bikes (Charters Only)
  • Surf/Wind Boards (Charters Only)
  • Camping Equipment* (propane fuel cannisters prohibited)
  • Scuba diving Gear (filled tanks prohibited)
  • Climbing Equipment*
  • Musical Instruments*
  • Fishing Rods and tackle*
  • Golf Clubs*
  • Power Tools*
  • Firearms **
* Must be secured in a travel approved case. ** All firearms must adhere to the transportation of firearms regulations, and as approved by CATSA for domestic flights. To avoid boarding, or potential disruption to your Charter, please ensure you contact us if you have any of the items appearing on our specialty items list, or on our dangerous goods chart or as defined by section 2 of the Transportation of Dangerous Goods Act, 1992. You can find additional details in our Tariff Guidelines.




What if my flight is delayed?


We’ll provide you with the best standard of service during any unforeseen flight delay. For delays longer than 3 hours, we’ll ensure you are provided services such as meal vouchers, complimentary beverages, or we’ll compensate you for your inconvenience in compliance with the Air Passenger Protection Act, and as amended purusant to exemptions relating to the CCOVID-19 Pandemic. You can find additional details in our Tariff Guidelines.




Can I assign my flight to someone else?


Yes. If you purchased a flight under your name to give to someone else, please contact us or give us a call.

  • Assigning your flight to a different person is free;
  • Assigning your flight will require assignee to check-in as their own flight;
  • Assigned Passenger will be required to produce government issued ID for boarding; and
  • Assigning your flight to a different person may be subject to price differences and flight availability, if a change of date is also requested by the assigned Passenger.
You can find additional details in our Tariff Guidelines.




Is there free parking?


Yes - At Pitt Meadows Airport (YPK). Please obtain a Cascadia Air parking pass if you plan on leaving your car at the Pitt Meadows Airport for longer than 24 hours. No - Campell River Airport (YBL). Paid Parking Applies. Parking spaces are owned and managed by their respective Airports. Cascadia Air is not responsible for any damage that might occur to your vehicle or any loss of items arising from theft or vandalism.




How does the 50% off Children under 11 Yrs promotion work?


This promotion allows parents or adult guardians to purchase airfare for children 11 years or younger at 50% off the advertised ticket price. There are no advanced booking blackout dates for this promotion until the sale ends. This promotion does not apply to minors (8-11 Yrs) traveling without adult supervision and using our unaccompanied minors services.

  1. Airfare purchased still requires to be paid in full.
  2. See a Customer Service Agent during Check-In.
  3. Provide child's proof of age and identification.
  4. Receive a 50% refund on your child's Airfare.
  5. Refund is immediate to the original credit card.
Our Customer Service Agents do not issue cash refunds. All other regular airport fees including any excess luggage fees, change and cancellation restrictions still apply.




What is a "No advanced booking blackout date"?


Any promotions we run that are marked "No advanced booking blackout dates" means flights you purchase have no limitations on how far in advance you can book those flights using the promotional price that is currently being advertised. For example: If you are looking at March 1, 2021 and the price is $115, you can purchase for that date at the price of the promotion that is currently being advertised until the end of the promotion date. All other regular airport fees including any luggage, change or cancellation restrictions still apply.





FAQ Charter Services

What are Special Services?


Special Services are requests during your charter booking for any services or items such as:

  • Pickup from a specific location to bring you to the airport for your charter (limo);
  • Any specific food or beverages you may request on your plane; and
  • Any specific items you may request on your plane (eg. flowers).
Special Services are sent you on your charter quote during your request. All Special Services are required to be paid in full prior to us obtaining or making those arrangements for you. You can find additional details in our Tariff Guidelines.




What is a Charter?


A charter is the use of an aircraft and its air crew by a Customer or series of customers for private flights. This means the entire aircraft is for your private use. Customers can request to book charters from our Private Flights section of our website. You can find additional details in our Tariff Guidelines.




Can pets travel on our Charter?


Yes. Please contact us or describe your pet in the specifics during your charter booking request. Service dogs with a valid (Canada or US) government issued service animal permit are exempt. You can find additional details in our Tariff Guidelines.




Can I be denied Boarding?


We’ll not deny boarding to Customers or their guests on Charters that have checked-in for their specific Charter, and can present government issued ID (driver's license or passport). However, if Customers or their guests demonstrate a potential risk to the charter flight, the aircraft and aircrew, we reserve the right to refuse service to such Customer or their guests, and the Customer may be subject to forfieture of their Charter, and no refund of their Charter deposit or full Charter price paid, will be issued. You can find additional details in our Tariff Guidelines.




What if my Charter is cancelled during the Charter?


We’ll do our best to ensure your charter is complete by getting you to your outbound or returning destination. In addition if this inconvenience occurs, we will offer:

  • Hotel accomodations of up to $200 per night per person, depending on location;

  • Car rental credit of up to $50 per day for one rental vehicle; and

  • Provide meal credits of up to $25 per person per day.

You can find additional details in our Tariff Guidelines.




How much Luggage can I bring?


Please see our luggage restrictions. You can bring the following:

  • One personal item (purse, iPad, e-reader, camera, camcorder)
  • One "small" carry-on: maximum 21” x 14” x 9” inches (53 x 36 x 23 cm)
  • One “medium” check-in luggage: maximum 24 x 20 x 12 inches (61 x 50 x 31 cm)
Due to the size and weight restrictions of our aircraft, only one "small" carry-on and one "medium" check-in luggage per passenger is allowed. See: Quick Guide - Fees for additional restrictions and overweight fees.




Can I bring sporting or specialty equipment?


Please see our luggage restrictions or dangerous cargo chart if you plan on transporting any of the following specialty items:

  • Mountain or electric Bikes (Charters Only)
  • Surf/Wind Boards (Charters Only)
  • Camping Equipment* (propane fuel cannisters prohibited)
  • Scuba diving Gear (filled tanks prohibited)
  • Climbing Equipment*
  • Musical Instruments*
  • Fishing Rods and tackle*
  • Golf Clubs*
  • Power Tools*
  • Firearms **
* Must be secured in a travel approved case. ** All firearms must adhere to the transportation of firearms regulations, and as approved by CATSA for domestic flights. To avoid boarding, or potential disruption to your Charter, please ensure you contact us if you have any of the items appearing on our specialty items list, or on our dangerous goods chart or as defined by section 2 of the Transportation of Dangerous Goods Act, 1992. You can find additional details in our Tariff Guidelines.




How many people can I bring on a Charter?


A Charter is a private plane for your personal use based on your charter booking. You can take up to the maximum allowable passengers on your aircraft. You can view our aircraft from our Private Flights section of our website. You can find additional details in our Tariff Guidelines.




How early should I arrive before my Charter?


Charter Customers and their guests should arrive at the airport with sufficient time to complete check-in, applicable government formalities, security clearance and the departure process while meeting the time limits detailed below. Recommended Check-In time 45 minutes before departure. Check-In/baggage deadline 30 minutes before departure. Boarding gate deadline 15 minutes before departure. You can find additional details in our Tariff Guidelines.





Quick Guide - Fees/Tariff

Reservation / Booking System


We are continuously improving our reservation and booking systems and expect to introduce a more responsive and user friendly system sometime in the New Year. If you are having troubles with any of our online booking systems or charter quotation request forms, please feel free to contact us in order to assist you better.

Our Carrier prices, service policies, terms and conditions, and regulations of carriage as maybe found on our website or Tariff is subject to change without notice.




Domestic Charter Services Tariff


Our Domestic Charter Services tariff (the "Charter Tariff") is applicable to the transportation of Passengers and their baggage and goods using aircraft operated by Cascadia Airways Inc. (the "Carrier"). The contents described in the Charter Tariff constitute an agreement between the Carrier and the Charter Customer. Should there be a conflict between the Tariff and any other services as might be offered by the Carrier, the Tariff will prevail.

Our Carrier prices, service policies, terms and conditions, and regulations of carriage as maybe found on our website or Tariff is subject to change without notice.

Download Domestic Charter Services Tariff.




Scheduled Flight Changes & Fees


Please contact us or give us a call.

  • Changing your flight to a different date or time within 2 hours of departure is FREE;
  • Changing your flight date or time maybe subject to airfare price differences; and
  • Changing your flight to a different date or time is subject to flight availability.
You can find additional details in our Tariff Guidelines.




Pet Travel Fees


Pet Travel is FREE

We should know about your pet before you book a flight to avoid any inconvenience or restrictions. Service dogs with a valid (Canada or US) government issued service animal permit are exempt and will be required to present this permit during check-in.

Please contact us or give us a call at: 1.778.600.1551

You can find additional details in our Tariff Guidelines.




Flight Cancellation & Fees


Scheduled Flight Reservations:

Please review our Covid-19 FAQ for updated policies and restrictions.

A Passenger who decides to cancel their flight will be refunded their ticket purchase in the following manner:

  • Reserved flight cancelled by the Passenger within 48 hours of departure will be refunded in full, less any credit card processing or bank transfer fees; and
  • Reserved flight cancelled by the Passenger less than 24 hours prior to departure will be considered a forfeiture of flight, and Passenger will not be eligible for any refund.
Charter Reservations:

A Customer who decides to cancel their Charter Flight will be refunded their purchase in the following manner:

  • Charter Flight cancelled by the Customer within 72 or more hours prior to departure will be refunded in full of their charter deposit or entire charter purchase (if paid in full),less any credit card processing or bank transfer fees;
  • Charter Flight cancelled by the Customer within 48 hours of departure will be refunded 50% of the Customer’s charter deposit or entire charter purchase price (if paid in full), less any credit card processing or bank transfer fees;
  • Charter Flight cancelled by the Customer less than 24 hours prior to departure will be considered a forfeiture of service, and Customer will not be eligible for any refund, change of schedule, or credit of any kind; and
  • Any Special Services for items pre-purchased for your charter is non-refundable and in the case of transportation arrangements, third party cancellation fees or non-refundable policies may apply from those third party services.
We understand certain circumstances are unforeseeable (eg. medical emergency, missed flight connection). Give us a call if you have to cancel your reserved flight or charter at the last minute (within 24 hours or less prior to departure) and we will do our best to accommodate you.You can find additional details in our Tariff Guidelines.




Unaccompanied Minor Fees


  • Applies to Scheduled Services Only.
  • Children under 8 years of age will not be allowed to travel unaccompanied.
  • Children between 8 and 11 years of age inclusive will not be allowed to travel unaccompanied unless they use the “Unaccompanied Minors” service, and is FREE of charge.

Unaccompanied Minor's service is available only on non-stop scheduled flights and on scheduled flights that make a stop but there is no change of the aircraft.

You can find additional details in our Tariff Guidelines.




Check-In Baggage & Fees


Please see our dangerous goods cargo and luggage restrictions

  • First Checked Baggage meeting restrictions is FREE;
  • 2ND Checked Baggage meeting restrictions is FREE;
  • 3RD Checked Baggage - Prohibited due to aircraft size limitations;
  • Any baggage over 35 pounds (16kg) is subject to an overweight surcharge of $3 per extra kg above 16 kg (35 pounds) and is required to be paid during check-in .




Specialty Item Fees


Specialty Item Fee of $4.50 per KG will be processed during check-in.

Please see our luggage restrictions or dangerous cargo chart

if you plan on transporting any of the following items:

  • Mountain or electric Bikes (Charters Only)
  • Surf/Wind Boards (Charters Only)
  • Camping Equipment* (propane fuel cannisters prohibited)
  • Scuba diving Gear (filled tanks prohibited)
  • Climbing Equipment*
  • Musical Instruments*
  • Fishing Rods and tackle*
  • Golf Clubs*
  • Power Tools*
  • Firearms **
* Must be secured in a travel approved case. ** All firearms must adhere to the transportation of firearms regulations, and as approved by CATSA for domestic flights. To avoid boarding, or potential disruption to your Charter, please ensure you contact us if you have any of the items appearing on our specialty items list, or on our dangerous goods chart or as defined by section 2 of the Transportation of Dangerous Goods Act, 1992. You can find additional details in our Tariff Guidelines.




What are Special Services?


Please review our Covid-19 FAQ for updated policies and restrictions. Special Services are requests during your charter booking for any services or items such as:

  • Pickup from a specific location to bring you to the airport for your charter (limo);
  • Any specific food or beverages you may request on your plane; and
  • Any specific items you may request on your plane (eg. flowers).
Special Services are sent you on your charter quote during your request. All Special Services are required to be paid in full prior to us obtaining or making those arrangements for you. You can find additional details in our Tariff Guidelines.




Domestic Scheduled Services Tariff


Our Domestic Scheduled Services tariff (the "Tariff") is applicable to the transportation of Passengers and their baggage and goods using aircraft operated by Cascadia Airways Inc. (the "Carrier"). The contents described in the Tariff constitute an agreement between the Carrier and the Passenger. Should there be a conflict between the Tariff and any other services as might be offered by the Carrier, the Tariff will prevail.

Our Carrier prices, service policies, terms and conditions, and regulations of carriage as maybe found on our website or Tariff is subject to change without notice.

Download Domestic Scheduled Services Tariff.





FAQ Private Lounge

What is a private lounge?


A private lounge is a departure waiting area specifically for Cascadia Air passengers. This is available at certain locations and airports. Our private lounge has comfortable lounge style seating with FREE Wifi, charging stations, and FREE beverages and snacks. Please review our Covid-19 FAQ for updated policies and restrictions.




Is there food services in the lounge?


No. Just complimentary, soft drinks, coffee/tea, and snacks. Please review our Covid-19 FAQ for updated policies and restrictions. Certain departure or destination locations will have food services available. This will be indicated on our booking page or your ticket confirmation email. Food services are provided through our partnerships with certain restaurants or food vendors at each airport. If available, Cascadia Air passsengers will enjoy complimentary food and dining services of up to $10 per passenger to be used at those restaurants before departure or can be used at an airport with available food services at your destination.




Can I bring outside food into the lounge?


No, Due to Covid-19 we are restricting passengers from bringing outside food and beverage for consumption in our departure lounge.




Can a guest join me in the lounge?


No. Only confirmed and checked-in Cascadia Air passengers are eligible to access the private departure lounge. Please review our Covid-19 FAQ for updated policies and restrictions.




Can I bring alcoholic beverages in the lounge?


No. There are no open alcohol beverages permitted in the lounge and passengers intoxicated or consuming alcohol in our lounge maybe subject to denied boarding.




Respectful behaviour to other passengers.


Please be respectful to other passengers. Loud, profane, or any unacceptable behavior will not be tolerated in the lounge and may subject you to a denial of boarding. A few suggestions on passenger courtesy while in the lounge:

  • Talk softly if you are on your mobile phone;
  • Have ear devices if you're watching media on your computer device; and
  • Keep your surroundings tidy of garbage such as empty food and beverage containers.
Do not take more than needed from the lounge with regard to snacks or beverages.




Can I smoke or vape in the lounge?


No. There is no smoking and the use of electronic cigarettes, or vaping devices is strictly prohibited in our lounge.





Quick Guide - Discounts

BC Essential Services


Essential Services personnel as defined by the province of BC (June 2020) regarding COVID-19 essential services persons, are eligible for travel discounts as follows: 15% off scheduled flights. If you have already purchased a ticket online, please see our Customer Service agent at your departing terminal during check-in. Presentation of valid identification as an essential services person will be required.




Active Military & Law Enforcement


Active military and law enforcement (Canada and US) personnel are eligible for travel discounts as follows: 25% off scheduled flights. If you have already purchased a ticket online, please see our Customer Service agent at your departing terminal during check-in. Presentation of valid identification as an active duty military or law enforcement person will be required.




Veteran Military & Law Enforcement


We thank you for your service. Any former military or law enforcement (Canada and US) personnel are eligible for travel discounts as follows: 20% off scheduled flights. If you have already purchased a ticket online, please see our Customer Service agent at your departing terminal during check-in. Presentation of valid veteran or retired service identification will be required.




Senior Citizens over 65 years of age


Seniors over the age of 65 are eligible for travel discounts as follows: 15% off scheduled flights. If you have already purchased a ticket online, please see our Customer Service agent at your departing terminal during check-in. Presentation of valid government issued identification, will be required.




Personal Emergencies or Bereavement


We understand certain unfortunate circumstances are simply unforeseeable. Please contact us or give us a call if you need special consideration on reserving flight or charter at the last minute (within 24 hours or less prior to any departure), and we will do our best to accommodate you.





FAQ COVID-19

Are face masks required to be worn?


Yes. Once you come into our facilities at Pitt Meadows or Campbell River Airport, it is mandatory that our passengers wear face masks during check-in, while entering our private departure lounge, and during each flight. If you do not have a face mask, one will be provided to you for Free. Failure to comply with our face mask, hand sanitization, and other travel screening policies may subject you to a denial of check-in and boarding of your flight.




Do you provide hand sanitization stations?


Yes. Once you come into our facilities at Pitt Meadows or Campbell River Airport, all passengers are required to use hand sanitizers before proceeding to check-in and before entering our private departure lounge. If you choose to wait in the common areas or visit the cafe's at Campbell River or Pitt Meadows Airport, you are required to sanitize your hands again before entering our departure lounge area and before boarding your flight. Failure to comply with our face mask, hand sanitization, and other travel screening policies may subject you to a denial of check-in and boarding of your flight.




Is there a travel screening process during check-in?


Yes. We have adopted a mandatory temperature screening in addition to asking COVID-19 related health questionnaires with all passengers as part of our check-in process. Failure to comply with our face mask, hand sanitization, and other travel screening policies may subject you to a denial of check-in and boarding of your flight.




Complimentary beverages and snacks in our lounge.


Our beverages are canned or bottled for individual one-time use. Hot beverages are individually packaged (such as tea and coffee packages) for one-time use. Hot beverage cups are individual one-time use and cannot be taken onboard the aircraft. Currently, our snacks are only individually packaged snacks. Until further notice, we no longer offer fresh fruits or other open snack trays that could potentially be contaminated through multiple handling by individuals. Failure to comply with our face mask, hand sanitization, and other travel screening policies may subject you to a denial of check-in and boarding of your flight.




I changed my mind and want to cancel my flight?


Yes, we understand. Due to COVID-19, we're allowing passengers to cancel their flight for any reason within 2 hours of their planned departure and receive a full refund of their purchase price (less credit processing and bank fees).




Need more helpful Information?


Additional helpful information on our health and safety policies during COVID-19 can be found in Health and Safety and Safe cleaning practices, on our website. For government and local health authority information on travel and restrictions during COVID-19 please search independently or view the following recommended resources: Coronavirus disease (COVID-19): Prevention and risks Temperature Screening for Air Travel COVID-19 and food safety Contact tracing and COVID-19 BC Centre for Disease Control Provincial Health Services Authority




Can I wait in my car until it's time to board my flight?


Yes. If you're more comfortable waiting in your car than being at the terminal or our private departure lounge. Just be mindful and come back a few minutes before your boarding time.




Do you provide safety gloves if requested?


Yes. If you're more comfortable with safety gloves as you check-in and before entering our private departure lounge, please ask us and we'll provide them for you free of charge. Failure to comply with our face mask, hand sanitization, and other travel screening policies may subject you to a denial of check-in and boarding of your flight.




Can I be dropped off for my flight at the terminal?


Yes. Campbell River Airport, is a publicly accessible airport so anyone entering the airport will be required to comply with those airport policies and regulations with regard to departure and arrival of passengers. Guests dropping passengers off at the airport cannot enter our private departure lounge. Departure and arrival at Pitt Meadows Airport is conducted through our private terminal building. For the health and safety of others, we've adopted the following policies with regard to general population traffic at our facilities: (1) Droping off passengers can only be done outside of our terminal. Only check-in passengers are allowed into our terminal building and departure lounge; and (2) If you are waiting for passengers to arrive, you are required to wait in your vehicle and cannot enter our terminal building and departure/arrival area. There is ample FREE parking at our terminal building.





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