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Travel & Service Policies | Questions? 1.888.607.0055 Ext 405
Scheduled Flights
How early should I arrive before my flight?
How much luggage can I bring?
Please see our dangerous goods and luggage restrictions. You can bring the following:
- One personal item (purse, iPad, e-reader, camera, camcorder)
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One "Small" carry-on: maximum 21” x 14” x 9” inches (53 x 36 x 23 cm)
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One “Medium” check-in luggage: maximum 24 x 20 x 12 inches (61 x 50 x 31 cm)
Can a minor travel alone?
- Children under 8 years of age will not be allowed to travel unaccompanied.
- Children between 8 and 11 years of age will not be allowed to travel unaccompanied unless they use the “Unaccompanied Minors” service, which is free of charge to oneway or return fare paid passengers.
- Children between 12 and 17 years of age may travel unaccompanied, but their parents or guardians may request the “Unaccompanied Minors” service.
The “Unaccompanied Minors” service is available only on non-stop flights and on direct flights that make a stop but there is no change of the aircraft.
You can find additional details in our Tariff Guidelines.
Can pets travel on our flight?
Yes but certain flights may have pet restrictions due to the size of our aircraft. We should know about your pet before you book a flight to avoid any inconvenience or restrictions. Service dogs with a valid (Canada or US) government issued service animal permit are exempt. Please contact us or give us a call at: 1.888.607.0055 Ext 405
Can I be denied boarding?
If a passenger demonstrates potential risk to the flight, aircraft and people onboard, at the sole discretion of our aircrew, the Passenger will not be allowed to board and no refund will be issued. You can find additional details in our Tariff Guidelines.
What if my flight is cancelled?
We’ll do our best to get you where you're going! Either on the next available flight, by using other available air carriers, or we might offer:
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Hotel accomodations of up to $250 per night depending on location; and
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Provide meal and transportation vouchers to get you to your hotel and back.
If you elect not to accept any services we offer during an unforeseen flight cancellation, we will refund your ticket in full (less applicable credit card processing and bank fees).
You can find additional details in our Tariff Guidelines.
What if my flight is delayed?
We’ll provide you with the best standard of service during any unforeseen flight delay. For delays longer than 3 hours, we’ll ensure you are provided services such as meal vouchers, complimentary beverages, or we’ll compensate you for your inconvenience in compliance with the Air Passenger Protection Act, and as amended purusant to exemptions relating to the CCOVID-19 Pandemic. You can find additional details in our Tariff Guidelines.
Can I assign my flight to someone else?
Yes. If you purchased a flight under your name to give to someone else, please contact us or give us a call.
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Assigning your flight to a different person is free;
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Assigning your flight will require assignee to check-in as their own flight;
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Assigned Passenger will be required to produce government issued ID for boarding; and
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Assigning your flight to a different person may be subject to price differences and flight availability, if a change of date is also requested by the assigned Passenger.
Is there free parking?
Yes - At Pitt Meadows Airport (YPK). Please obtain a Cascadia Air parking pass if you plan on leaving your car at the Pitt Meadows Airport for longer than 24 hours.
What if I have oversized or restricted baggage?
All Passengers are required to declare any oversized baggage, specialty items or dangerous goods during their electronic check-in. If you bring additional baggage, speciality items, or dangerous goods to your Sky Station, and were undeclared during electronic check-in, Cascadia Air – Air Crew will have the right to charge you extra for those specialty items (payment can be made using credit card or debit only at the time of boarding – no cash is accepted).
With dangerous goods, those goods might be restricted from being loaded on their aircraft, and may depending on the circumstances, delay or deny your flight entirely. Please be mindful and declare all of your specialty items or dangerous goods during electronic check-in.
Charter Services
What are Special Services?
Due to COVID-19 restrictions, this service is currently unavailable.
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Pickup from a specific location to bring you to the airport for your charter (limo); -
Any specific food or beverages you may request on your plane; and -
Any specific items you may request on your plane (eg. flowers).
What is a Charter?
Can pets travel on our Charter?
Yes. Please contact us or describe your pet in the specifics during your charter booking request. Service dogs with a valid (Canada or US) government issued service animal permit are exempt. You can find additional details in our Tariff Guidelines.
Can I be denied Boarding?
We’ll not deny boarding to Customers or their guests on Charters that have checked-in for their specific Charter, and can present government issued ID (driver's license or passport). However, if Customers or their guests demonstrate a potential risk to the charter flight, the aircraft and aircrew, we reserve the right to refuse service to such Customer or their guests, and the Customer may be subject to forfieture of their Charter, and no refund of their Charter deposit or full Charter price paid, will be issued. You can find additional details in our Tariff Guidelines.
What if my Charter is cancelled during the Charter?
In the event of an unforeseen inconvenience resulting in a delay or cancellation during your Charter, and until we're able to complete your Charter, we may offer:
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Hotel accomodations of up to $200 per night per person, depending on location;
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Car rental credit of up to $50 per day for one rental vehicle; and
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Provide meal credits of up to $25 per person per day.
You can find additional details in our Tariff Guidelines.
How much Luggage can I bring?
Please see our luggage restrictions. You can bring the following:
- One personal item (purse, iPad, e-reader, camera, camcorder)
-
One "small" carry-on: maximum 21” x 14” x 9” inches (53 x 36 x 23 cm)
-
One “medium” check-in luggage: maximum 24 x 20 x 12 inches (61 x 50 x 31 cm)
Can I bring sporting or specialty equipment?
Please see our luggage restrictions or dangerous cargo chart if you plan on transporting any of the following specialty items:
- Mountain or electric Bikes (Charters Only)
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Surf/Wind Boards (Charters Only) -
Camping Equipment* (propane fuel cannisters prohibited) -
Scuba diving Gear (filled tanks prohibited) -
Climbing Equipment* -
Musical Instruments* -
Fishing Rods and tackle* -
Golf Clubs* -
Power Tools* -
Firearms **
How many people can I bring on a Charter?
How early should I arrive before my Charter?
General Fees/Discounts
Reservation / Booking System
We are continuously improving our reservation and booking systems and expect to introduce a more responsive and user friendly system sometime in the New Year. If you are having troubles with any of our online booking systems or charter quotation request forms, please feel free to contact us in order to assist you better.
Our Carrier prices, service policies, terms and conditions, and regulations of carriage as maybe found on our website or Tariff is subject to change without notice.
Domestic Charter Services Tariff
Our Domestic Charter Services tariff (the "Charter Tariff") is applicable to the transportation of Passengers and their baggage and goods using aircraft operated by Cascadia Airways Inc. (the "Carrier"). The contents described in the Charter Tariff constitute an agreement between the Carrier and the Charter Customer. Should there be a conflict between the Tariff and any other services as might be offered by the Carrier, the Tariff will prevail.
Our Carrier prices, service policies, terms and conditions, and regulations of carriage as maybe found on our website or Tariff is subject to change without notice.
Download Domestic Charter Services Tariff.
Scheduled Flight Changes & Fees
Please contact us or give us a call.
- Changing your flight to a different date or time within 2 hours of departure is FREE;
- Changing your flight date or time maybe subject to airfare price differences; and
- Changing your flight to a different date or time is subject to flight availability.
Pet Travel Fees and Service Conditions
Pet Travel is FREE
We should know about your pet before you book a flight to avoid any inconvenience or restrictions. Service dogs with a valid (Canada or US) government issued service animal permit are exempt and will be required to present this permit during check-in.
Please contact us or give us a call at: 1.888.607.0055 Ext 405
You can find additional details in our Tariff Guidelines.
Flight Cancellation - Scheduled Flights
Scheduled Flight Reservations:
Due to COVID-19, we're allowing passengers who are reserved on scheduled flights to cancel for any reason within 2 hours of their planned departure and reschedule their flight for free, or receive a full refund of their purchase price (less credit card processing and bank fees). This short notice cancellation does not apply to Charters, and cancellation policies for Charter reservations still apply. See Quick Guide Fees / Tariff's for more information.
Unaccompanied Minor Fees
- Applies to Scheduled Services Only.
- Children under 8 years of age will not be allowed to travel unaccompanied.
- Children between 8 and 11 years of age will not be allowed to travel unaccompanied unless they use the “Unaccompanied Minors” service, which is provided FREE of charge on oneway or return airfare purchased tickets.
Unaccompanied Minor's service is available only on non-stop scheduled flights and on scheduled flights that make a stop but there is no change of the aircraft.
You can find additional details in our Tariff Guidelines.
Check-In Baggage & Fees
Any baggage over 35 pounds (16kg) is subject to an overweight surcharge of $3 per extra kg above 16 kg (35 pounds) and is required to be paid during check-in.
Please see our dangerous goods and luggage restrictions. You can bring the following:
- One personal item (purse, iPad, e-reader, camera, camcorder)
-
One "Small" carry-on: maximum 21” x 14” x 9” inches (53 x 36 x 23 cm)
-
One “Medium” check-in luggage: maximum 24 x 20 x 12 inches (61 x 50 x 31 cm)
BC Essential Services
Essential Services personnel as defined by the province of BC (June 2020) regarding COVID-19 essential services persons, are eligible for professional or personal travel discounts as follows:
Active Military & Law Enforcement
Veteran Military & Law Enforcement
Senior Citizens over 65 years of age
Seniors over the age of 65 are eligible for travel discounts as follows:
Personal Emergencies or Bereavement
We understand certain unfortunate circumstances are simply unforeseeable. Please contact us or give us a call if you need special consideration on reserving a scheduled flight or charter at the last minute (within 24 hours or less prior to any departure), and we will do our best to accommodate you.
How does the 50% off Children under 11 Yrs of age promotion work? (When Active)
This promotion allows parents or adult guardians to purchase airfare for children 11 years or younger at 50% off the advertised ticket price. (When Promotion is Active and Published on our Site). There are no advanced booking blackout dates for this promotion until the sale ends. This promotion does not apply to minors (8-11 Yrs) traveling without adult supervision and using our unaccompanied minors services.
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Airfare purchased still requires to be paid in full. -
See a Customer Service Agent during Check-In. -
Provide child's proof of age and identification. -
Receive a 50% refund on your child's Airfare. -
Refund is immediate to the original credit card.
What is a "No advanced booking blackout date"?
Any promotions we run that are marked "No advanced booking blackout dates" means flights you purchase have no limitations on how far in advance you can book those flights using the promotional price that is currently being advertised. As an example, If you are looking at March 1, 2021 and the price is $120, and there is a seat sale for $100, you can purchase for that date at the price of the promotion ($100) currently being advertised until the end of the promotion date.
Domestic Scheduled Services Tariff
Our Domestic Scheduled Services tariff (the "Tariff") is applicable to the transportation of Passengers and their baggage and goods using aircraft operated by Cascadia Airways Inc. (the "Carrier"). The contents described in the Tariff constitute an agreement between the Carrier and the Passenger. Should there be a conflict between the Tariff and any other services as might be offered by the Carrier, the Tariff will prevail.
Our Carrier prices, service policies, terms and conditions, and regulations of carriage as maybe found on our website or Tariff is subject to change without notice.
Download Domestic Scheduled Services Tariff.
Flight Cancellation - Charter Reservations
Charter Reservations:
- Charter Flight cancelled by the Customer within 72 or more hours prior to departure will be refunded in full of their charter deposit or entire charter purchase (if paid in full),less any credit card processing or bank transfer fees;
- Charter Flight cancelled by the Customer within 48 hours of departure will be refunded 50% of the Customer’s charter deposit or entire charter purchase price (if paid in full), less any credit card processing or bank transfer fees;
- Charter Flight cancelled by the Customer less than 24 hours prior to departure will be considered a forfeiture of service, and Customer will not be eligible for any refund, change of schedule, or credit of any kind; and
- Any Special Services for items pre-purchased for your charter is non-refundable and in the case of transportation arrangements, third party cancellation fees or non-refundable policies may apply from those third party services.
Goods and Services Tax ID (GST)
Canada Revenue Agency states that all suppliers must include the GST/HST account number on receipts, invoices, contracts, or other business papers it gives out when it supplies taxable goods or services of $30 or more.
GST ID: 12977032RT0001
Our Carrier prices, service policies, terms and conditions, and regulations of carriage as maybe found on our website or Tariff is subject to change without notice.
Can I get a refund for the difference in airfare during a seat sale?
Private Lounge
What is a private lounge?
A private lounge is a departure waiting area specifically for Cascadia Air passengers. This is available at certain locations and airports. Our private lounge has comfortable lounge style seating with FREE Wifi, charging stations, and FREE beverages and snacks.
Are there food services in the lounge?
No. Just complimentary, soft drinks, coffee/tea, and snacks. Please review our Covid-19 FAQ for updated policies and restrictions.
Can I bring outside food into the lounge?
No, Due to Covid-19 we are restricting passengers from bringing outside food and beverage for consumption in our departure lounge.
Can a guest join me in the lounge?
No. Only confirmed and checked-in Cascadia Air passengers are eligible to access the private departure lounge. Please review our Covid-19 FAQ for updated policies and restrictions.
Can I bring alcoholic beverages in the lounge?
No. There are no open alcohol beverages permitted in the lounge and passengers intoxicated or consuming alcohol in our lounge maybe subject to denied boarding.
Respectful behaviour to other passengers.
Please be respectful to other passengers. Loud, profane, or any unacceptable behavior will not be tolerated in the lounge and may subject you to a denial of boarding.
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Talk softly if you are on your mobile phone; -
Have ear devices if you're watching media on your computer device; and -
Keep your surroundings tidy of garbage such as empty food and beverage containers.
Can I smoke or vape in the lounge?
No. There is no smoking and the use of electronic cigarettes, or vaping devices is strictly prohibited in our lounge.
Cargo/Specialty Items
Can I bring firearms, sporting or specialty equipment?
Please see our luggage restrictions or dangerous cargo chart if you plan on transporting any of the following specialty items:
- Mountain or electric Bikes (Charters Only)
-
Surf/Wind Boards (Charters Only) -
Camping Equipment* (propane fuel cannisters prohibited) -
Scuba diving Gear (filled tanks prohibited) -
Climbing Equipment* -
Musical Instruments* -
Fishing Rods and tackle* -
Golf Clubs* -
Power Tools* -
Firearms **
What if I have oversized or restricted baggage?
All Passengers are required to declare any oversized baggage, specialty items or dangerous goods during their electronic check-in. If you bring additional baggage, speciality items, or dangerous goods to your Sky Station, and were undeclared during electronic check-in, Cascadia Air – Air Crew will have the right to charge you extra for those specialty items (payment can be made using credit card or debit only at the time of boarding – no cash is accepted).
With dangerous goods, those goods might be restricted from being loaded on their aircraft, and may depending on the circumstances, delay or deny your flight entirely. Please be mindful and declare all of your specialty items or dangerous goods during electronic check-in.
FAQ COVID-19
Are face masks required to be worn?
Yes. Once you come into our facilities at Pitt Meadows or Campbell River Airport, it is mandatory that our passengers wear face masks during check-in, while in our private departure lounge, and during each flight. If you do not have a face mask, one will be provided to you for Free. Failure to comply with our face mask, hand sanitization, and other travel screening policies may subject you to a denial of check-in and boarding of your flight.
Do you provide hand sanitization stations?
Yes. Once you come into our facilities at Pitt Meadows or Campbell River Airport, all passengers are required to use hand sanitizers before proceeding to check-in and before entering our private departure lounge. If you choose to wait in the common areas or visit the cafe's at Campbell River or Pitt Meadows Airport, you are required to sanitize your hands again before entering our private departure lounge and before boarding. Failure to comply with our face mask, hand sanitization, and other travel screening policies may subject you to a denial of check-in and boarding of your flight.
Complimentary beverages and snacks in our lounge.
Our beverages are canned or bottled for individual one-time use. Hot beverages are individually packaged (such as tea and coffee packages) for one-time use. Hot beverage cups are individual one-time use and cannot be taken onboard the aircraft. Currently, our snacks are only individually packaged snacks. Until further notice, we no longer offer fresh fruits or other open snack trays that could potentially be contaminated through multiple handling by individuals. Failure to comply with our face mask, hand sanitization, and other travel screening policies may subject you to a denial of check-in and boarding of your flight.
I am not comfortable traveling right now and want to cancel my flight?
No problem, we understand. Due to COVID-19, we're allowing passengers who are reserved on scheduled flights to cancel for any reason within 2 hours of their planned departure and reschedule their flight for free, or receive a full refund of their purchase price (less credit card processing and bank fees). This short notice cancellation does not apply to Charters, and cancellation policies for Charter reservations still apply. See Charter Services for more information.
Need more helpful Information?
Additional helpful information on our health and safety policies during COVID-19 can be found in Health and Safety and Safe cleaning practices, on our website.
Can I wait in my car until it's time to board my flight?
Yes. If you're more comfortable waiting in your car than being at the terminal or our private departure lounge. Just be mindful and come back a few minutes before your boarding time.
Do you provide safety gloves if requested?
Yes. If you're more comfortable with safety gloves as you check-in and before entering our private departure lounge, please ask us and we'll provide them for you free of charge. Failure to comply with our face mask, hand sanitization, and other travel screening policies may subject you to a denial of check-in and boarding of your flight.
Can I be dropped off for my flight at the terminal?
Yes. with the exception of our private terminal at Pitt Meadows Airport, all of our destination airports are publicly accessible, so anyone entering the airport will be required to comply with those airport policies and regulations. Guests dropping passengers off at a Full Service Terminal cannot enter our private departure lounge.
Is there a travel screening process during check-in?
Yes. We have adopted a mandatory COVID-19 health screening questionnaire, which may include, but not limited to, temperature screening of passengers as part of our check-in process. If you're feeling sick or unwell for any reason, please stay home and cancel or reschedule your flight. Failure to comply with our face mask, hand sanitization, and other travel screening policies may subject you to a denial of check-in and boarding of your flight.
Sky Stations
What is a Sky Station?
A Sky Station is a designated meeting place for Cascadia passengers prior to their departure. Sky Stations are like "Bus Stops" at approved airports without the full time presence of Cascadia Air staff, check-in counters, or private lounge, as found in Full Service Terminals.
To identify which airport is a Full Service Terminal or Sky Station you can visit and click the location pin on our area maps found in the destinations or contact page of our website. We encourage all passengers to check-in online using their mobile phone or computing device prior to departure whether you’re using a Sky Station or Full Service Terminal.
Does someone meet me before departure?
Yes – One of our Cascadia Air - aircraft crew will meet passengers, confirm their electronic boarding receipt, check identification (government issued ID required ), and escort them to the aircraft in addition to assisting passengers with their baggage.
What if I'm a traveling minor?
Parents or guardians are required to purchase tickets for traveling minors and inform us of their requirement to use our unaccompanied minors’ service as you would normally do when purchasing a ticket.
- Children under 8 years of age will not be allowed to travel unaccompanied.
- Children between 8 and 11 years of age inclusive will not be allowed to travel unaccompanied unless they use the “Unaccompanied Minors” service, which is free of charge.
- Children between 12 and 17 years of age may travel unaccompanied, but their parents or guardians may request the “Unaccompanied Minors” service.
The “Unaccompanied Minors” service is only available on non-stop flights and on direct flights that make a stop but there is no change of the aircraft. We strongly recommend parents or guardians remain with their minor at Sky Stations until one of our Cascadia Air – Air Crew arrives to meet passengers for their flight.
What if I have oversized or restricted baggage?
All Passengers are required to declare any oversized baggage, specialty items or dangerous goods during their electronic check-in. If you bring additional baggage, speciality items, or dangerous goods to your Sky Station, and were undeclared during electronic check-in, Cascadia Air – Air Crew will have the right to charge you extra for those specialty items (payment can be made using credit card or debit only at the time of boarding – no cash is accepted).
With dangerous goods, those goods might be restricted from being loaded on their aircraft, and may depending on the circumstances, delay or deny your flight entirely. Please be mindful and declare all of your specialty items or dangerous goods during electronic check-in.
How do I know where to find a Sky Station?
Passengers receive their Sky Station Meeting location via email upon completion of their flight purchase confirmation, or on their electronic boarding receipt after completing their electronic check-in.
Respectful behaviour to other passengers or public at Sky Stations.
Please be respectful to other waiting passengers or general public at Sky Stations. Loud, profane, unsafe, or any other unacceptable behavior will not be tolerated. All passengers waiting at Sky Stations are required to wear facial masks pursuant to our COVID-19 policies. Unlawful or unacceptable behavior may subject you to a removal from the premises by airport authorities, might delay your flight or you may be denied boarding without the eligibility of a refund or flight reschedule.
Can I smoke cigarettes, cannabis, or vape at a Sky Station?
Although Sky Stations may at times, be located outside of an airport terminal, Cascadia Air registered passengers waiting at a Sky Station, is still subject to the by-laws and restrictions of each airport. Cascadia Air supports and fully cooperates with each airport authority where its services are made available. Breach of the by-laws or restrictions of airports by a Cascadia Air passenger or any persons in their present company, may subject those individuals to a removal from the premises by airport authorities, may delay a passenger’s flight, or be denied boarding without the eligibility of a refund or flight reschedule.
How can I know if my flight is delayed or cancelled?
There are no departure or arrival boards displaying Cascadia Air flight schedules for Sky Station supported airports. Passengers will be informed via live voice call or text message on any changes to their flight schedule. Please refer to Scheduled Flights in Travel & Service Policies for additional flight change or disruption policies.
Can I have open alcoholic beverages at a Sky Station?
No. There are no open alcohol beverages permitted at Sky Stations, and if you're intoxicated or consuming alcohol before a flight, it may subject you to a removal from the premises by airport authorities, may delay your flight, or be denied boarding without the eligibility of a refund or flight reschedule.
How early should I arrive before my flight?
You should arrive at a Sky Station with sufficient time to complete check-in, security clearance if any, and remaining departure process while meeting the time limits detailed below. Please review our Covid-19 FAQ for updated policies and restrictions.